Information We Collect

We collect the information you give us so we can respond to you and provide our services, including:

• Contact details — your name, phone number, and email address.
• Service details — your property address, the type of property, the areas or items you'd like cleaned, and any notes you share.
• Booking & scheduling information — appointment dates, times, and related details when you book online or by phone/text.
• Photos — any photos you choose to send us to help us prepare a quote.
• Payment information — handled by our third-party booking and payment providers; we do not store full card numbers ourselves.
• Website usage information — basic technical data such as your browser type and pages viewed, which may be collected automatically to help our site work and improve.

How We Use Your Information

• To respond to your questions and provide quotes and estimates.
• To schedule, perform, and follow up on cleaning services.
• To send appointment confirmations, reminders, invoices, and receipts.
• To contact you about your service, including by phone, text, or email.
• To improve our services and, where you've opted in, to share occasional offers.

We do not sell your personal information.

Text Messages (SMS)

If you provide your phone number, we may text you about your quote or appointment (for example, confirmations and reminders). Message and data rates may apply, and message frequency varies. You can opt out of texts at any time by replying STOP, or reply HELP for help. Consent to receive texts is not a condition of purchasing our services.

How We Share Information

We share information only as needed to run our business, including with:

• Service providers that help us operate — for example, our online booking and scheduling platform (Housecall Pro) and payment processors — who may only use your information to provide services to us.
• Legal and safety reasons, such as complying with the law or protecting our rights.

Cookies, Analytics & Advertising

Our website and embedded tools (such as our online booking widget) may use cookies or similar technologies to function properly and to understand how the site is used. You can control cookies through your browser settings; some features may not work as well if cookies are disabled.

We use the Meta Pixel (provided by Meta Platforms, Inc. — Facebook and Instagram) to measure the performance of our advertising and to understand how visitors interact with our website. The Meta Pixel may collect information such as your device and browser data and the pages you view, and it may allow us to show you relevant ads on Meta platforms. You can manage ad personalization in your Facebook ad preferences, and you can control or clear cookies through your browser settings.

We also use Google Analytics (provided by Google LLC) to understand how visitors find and use our website — for example, which pages are viewed and how long visits last. Google Analytics uses cookies and similar technologies and does not give us your name or contact details. You can learn more about how Google uses this information, or opt out with the Google Analytics opt-out browser add-on.

Data Retention

We keep your information for as long as needed to provide our services, maintain records (such as invoices), and comply with legal obligations. We then delete or de-identify it.

Your Choices & Rights

• You can ask us to access, update, or delete the personal information we hold about you.
• You can opt out of marketing emails using the unsubscribe link, or texts by replying STOP.
• California residents may have additional rights under California law regarding their personal information.

To make a request, contact us using the details below.

Data Security

We take reasonable steps to protect the information you share with us. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we'll revise the "Effective date" above. Please check back periodically for the latest version.

Contact Us

If you have any questions about this Privacy Policy or your information, contact us:

• Platinum Steamers — Corona, California
• Phone / Text: 951-215-9091
• Email: coronasteamers@gmail.com